Tecnología accesible: El crecimiento y éxito de Arkafort

Arkafort harnesses the full potential of technology and also simplifies its management. In this interview, Maria Debrincat invites Justin Fenech and Gordon Grech, both co-founders and CEOs of Arkafort, to share their thoughts on what’s behind the brand

What is Arkafort’s concept?

Arkafort is a Malta-based IT company, offering a wide range of IT solutions, including 24/7 support and consulting services, infrastructure solutions, as well as software development, hosting, and cloud services. Through our PCI and ISO certified data center in Malta, we also offer a number of products and services including colocation and bare metal servers, VPS servers, and MGA replication servers, which are automatically provisioned without the need for contracts and negotiations.

At Arkafort, we are driven by a clear mission: to simplify complexity. Today, companies that don’t take advantage of the advantages of technology are at a disadvantage and will inevitably struggle. We believe that our mission is to make technology accessible and provide our customers with all the necessary IT requirements. That’s why we specialize in different areas, so we can offer a comprehensive service that supports businesses and removes any burden or obstacle related to technology, allowing them to focus on what really matters to them.

Our offer and experience as a company allows us to operate in different sectors. Our clients range from very small and medium-sized companies to large ones based in Malta, Europe and the United States.

How do you support companies in the gaming industry?

We are in a position to provide a range of IT services to gaming companies, as well as to a number of other companies. However, based on our experience with different gaming companies, we understand the need for specific services that cater to the sector. In fact, we are developing a cloud platform that makes our services more accessible to both Malta-based and international companies, one of the products being a replication server by which game customers can replicate their data in Malta, while complying with the regulations set by the local gaming authority.

Through this product, we make it easier for gaming companies to expand operations and accommodation in the Maltese islands. What makes this feature quite unique compared to the services offered by other companies, is that these servers can be easily and instantly provisioned through the Arkafort cloud with minimal effort and knowledge. This is an example of how we make it easier for gaming customers to access essential services. Although it is done remotely, we also have the necessary support structures so that customers can receive assistance if they need it. So while flexibility, automation, and autonomy are pretty much at the core of our offering, we’ll take care of what you need.

What advantages do customers with whom you have long-term relationships have?

As a company, we are very proud of what we have achieved so far. We have quite a few loyal customers who have trusted the company from the beginning and who continue to work with us. We are always looking for new and meaningful collaborations and relationships and it is something we appreciate.

At Arkafort, we have chosen to serve businesses exclusively because we understand their requirements and needs. We know how difficult it is to find the right partner to trust with important information, your growth and success, and that’s why we take this point very seriously and do our best to serve customers to the best of our ability. We try to achieve this consistently and
by being upfront with the services we offer and what we cover. Clear and effective agreements are what allow us to create this element of trust.

We are also keenly aware of the changing nature of businesses and therefore adapt to these changes. As a result, all our services can be expanded to meet the current needs of the company and adapted accordingly. We are proud of the “Forever Free” offer, which is very beneficial for start-ups or small companies, but also significantly reduces costs for larger companies. This offer is basically our promise to offer a select number of free services for the first 2 members, forever. Which is a very good offer for all types of companies. It is a way of showing gratitude to our customers for trusting our services.

This interview appears in volume 17 of SiGMA magazine.

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