Customer Interaction
Based upon the Gambling Commission’s approach to customer interaction, this course prepares employees to identify and interact with customers experiencing gambling-related harm.
Learn monitoring techniques and problem gambling indicators to identify at risk players and help them reduce gambling-related harms
This course is ideally suited for employees who are responsible for the identification of players demonstrating signs of problem gambling and communication with at-risk customers with the aim to provide support, promote safer gambling and reduce the impact of gambling-related harm. It provides information on three stages of interaction, covering the identification practices and monitoring indicators, types of action to be taken proportionate to the level of risk demonstrated by the player, and evaluation techniques. It explores the situations when employees should provide help and support if they suspect that a customer is experiencing or at risk of developing problems with their gambling and the types of action they can choose as most appropriate. Our Customer Interaction course has been developed in collaboration with industry experts within the iGaming sector.- Course Objectives
- How To Access
- Certification
WHY THIS COURSE
Learn monitoring techniques and problem gambling indicators to identify at risk players and help them reduce gambling related harms
Learning objectives of this course:
- Understand what is meant by 'customer interaction'
- Learn about the UK requirements related to customer interaction
- Understand the stages involved in customer interaction
- Identify the at-risk players by applying various problem gambling indicators
- Choose the right action to mitigate the potential gambling related harms based on the level of risk identified
- Get to know the different ways you can interact with your customers
- Document and evaluate the results of the customer communication
- Recognise your role and your company’s role in promoting safer gambling and ensuring compliance
This course is available via eLearning:
- Interactive format accessible worldwide
- Access for up to 1 year
- The duration of the course is approximately 1 hour
- CPD accredited (value 1 hour)
- Downloadable certification upon completion
- Add it to your company’s own branded LMS Learning Management System
Learn using desktop, laptop, smartphone or tablet
After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:
- your name
- the course title
- the date of completion
Interested in providing this eLearning course for your team or company?
Contact us today to learn more about our eLearning services including our LMS Learning Management System.
[nectar_btn size="small" button_style="regular" button_col_2="Accent-Color" icon_family="none" el_class="btn btn-yellow" url="https://igacademy.com/contact-us/" text="Contact Us" margin_top="15" margin_bottom="25"]
[nectar_btn size="small" button_style="regular" button_col_2="Accent-Color" icon_family="none" el_class="btn btn-yellow" url="https://igacademy.com/lms/" text="Learn more about our LMS" margin_top="15" margin_bottom="25"]
Book this course
Details
Price
Details
Add to LMS Learning Management System
Details
Online access